Owner Guide
Create shops, manage inventory, run the POS, assign employees, track finances, and use AI insights.
Employee Guide
Get assigned to a shop, choose your workspace, use the POS, manage orders, and view inventory.
Customer Guide
Browse the marketplace, add to cart, check out, track orders, earn loyalty points, and use the AI assistant.
Herufi Documentation
Herufi is a smart business management platform built for wholesalers, retailers, and multi-shop businesses across Tanzania and Africa. It combines a Point of Sale (POS), inventory management, employee management, analytics, financial tracking, customer loyalty, and AI-powered insights into one platform.
Table of Contents
Getting Started
1 — Create an Account
Open the Herufi app and tap Create account.
| Field | Notes |
|---|---|
| Full Name | 2 or 3 words (e.g. "Juma Ally Hassan") |
| Your active email address | |
| Phone | Optional — select your country code, then type your local number |
| Role | Shop Owner or Customer |
| Password | At least 8 characters, one uppercase, one digit, one symbol |
You can also sign up with Google in one tap.
Security note: Herufi enforces rate limiting — 5 failed attempts lock your account for 15 minutes to prevent brute-force attacks.
2 — Sign In
Enter your email and password on the Sign in page. If you have been assigned as an employee at a shop, you will be taken to the Workspace Selector to choose between your employee role and your own business.
3 — Choose Your Workspace (Employees)
If a shop owner has assigned you as an employee, you will see this screen after login:
- Work as Employee — select the shop you are assigned to and enter with your role's permissions.
- My Own Business — enter as the owner of your own shops (if you also run a business).
You can switch workspaces any time using the Switch workspace link at the bottom of the sidebar.
User Roles
| Role | Description |
|---|---|
| Shop Owner | Creates and manages shops, inventory, employees, orders, and finances. Full access to all features. |
| Employee | Assigned by an owner to a specific shop. Can only access features allowed by their permissions. |
| Customer | Browses the Herufi marketplace, places orders, earns loyalty points, and tracks deliveries. |
| Admin | Platform administrator with oversight of all businesses and system health. |
Navigation
After logging in as an owner or employee, you land on the Dashboard. The left sidebar contains all sections:
| Section | Purpose |
|---|---|
| Dashboard | Revenue summary, top products, AI insights, recent orders |
| My Shops | Create, edit, and switch between your shops |
| Inventory | Manage products, stock levels, expiry dates |
| POS | Process sales at the counter |
| Orders | View and manage customer orders |
| Sales | Sales history and performance |
| Customers | Customer records, loyalty points, segments |
| Employees | Assign and manage staff |
| Analytics | Charts, trends, branch comparisons |
| Financial | Income, expenses, transactions |
| Reports | Export data as PDF, Excel, or CSV |
| Notifications | Alerts for stock, orders, and activity |
| AI Assistant | Chat with Herufi AI for business insights |
| Settings | Shop configuration, theme, language |
For detailed role-specific guides, see: